1.- Quality Policy
At IAMSACLASS, our unwavering
commitment to excellence drives our pursuit of the highest standards in maritime
classification services. We are dedicated to providing reliable, innovative,
and customer-centric solutions that not only meet but exceed the expectations
of our clients.
IAMSACLASS is committed
to fostering a culture of continuous improvement, reflected in the regular review
and refinement of our processes, procedures, and systems. We actively engage
with our clients, seeking feedback to refine our services and maintain a customer-focused
approach.
Our services are focused on the compliance of all legal requirements, such as
rules and regulations, customer’s needs when appropriate, towards the achievement
of protection of health and safety, Safety of Life at Sea, Environmental protection.
Is our policy:
a) Elevated levels of technical proficiency and competence;
b) Unwavering commitment to integrity, impartiality, and ethical practices;
c) Unparalleled excellence in services across all our services.
Our Human Talent is committed to observe this Quality Policy in order to meet
our customer´s requirements.
Signed by Chief Executive Officer
2.- Objectives
| Policy statement | Processes | Objectives | Planning |
| Exceed the expectations of our clients. | Management and Leadership Customer Management Design and Development of services | Maintain the level of our QMA according to ISO 9001:2015 requirements; RO Code; Flag State National legislation | QMA Manual and Process Files. |
| Fostering of culture of continuous improvement | Management and Leadership Quality Processes & performance evaluation | Develop continually improvement for rules and regulations | Technical Management Review Plan |
| Review and refinement of our processes, procedures, and systems. | Management and Leadership Quality Processes & performance evaluation Planning | Develop continually improvement for QMS | Management Review Planning Strategic Planning |
| Maintain a customer-focused approach. | Planning Customer management Monitoring | To develop rules and regulations based in the best practices of the industry; To enlarge the number of authorization from Flag State. | Investigation on IACS web site; Investigation on Flag State good practices; Investigation on other relevant organization of the industry |
| Compliance of all legal requirements | All | Maintain the level of compliance with our QMA according to ISO 9001:2015 requirements; RO Code; International and Flag State National legislation; local legislation. | QMA Manual and Process Files. Compliance process. |
| Elevated levels of technical proficiency and competence | Planning Design and development of services Suppliers and external processes control Administration | To provide continuous training of our Human Talent. | Human Talent Planning |
| Unwavering commitment to integrity, impartiality, and ethical practices | All | To perform continuous training on commitment to integrity, impartiality, and ethical practices to our Human Talent. | Human Talent Planning |
| Unparalleled excellence in services across all our services | Planning Customer Management Design & Development of services Monitoring Administration | To measure and analyze our customer´s satisfaction. | Service Excellence Plan |
DOC 005 Quality Policy & Objectoves – Version 0 | Date of approval 01/FEB/2023